Careers

As an innovative engineering design company that provides services to the electric utility industry, ZE Power Engineering thrives from having a diversified team with specialized expertise and skills. If you are looking for new opportunities and challenges, we invite you to tap into your career potential at ZE Power Engineering. In addition to skills and experience, we value individuals who have extra qualities – such as drive, ambition, and innovation – that set them apart from the rest. Browse through our current openings below to find a job that best suits your skills and interests. ZE is always looking for talented individuals. If there are no specific positions posted currently that suit your experience but you are still interested in developing your career path with ZE, feel free to make a general application to zepecareers@ze.com .com to discuss your prospective career with us further.

As an award-winning global leader in enterprise data management and analysis software, ZE thrives due to the contributions from a collaborative team with diverse backgrounds, expertise, and skills. If you are looking for new opportunities and challenges, we invite you to tap into your career potential at ZE. In addition to skills and experience, we value individuals who have extra qualities – such as drive, ambition, and innovation – that set them apart from the rest. Browse through our current openings below to find a job that best suits your skills and interests.

ZE is always looking for talented individuals. If there are no specific positions posted currently that suit your experience but you are still interested in developing your career path with ZE, feel free to make a general application by clicking here.

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Team Lead, Product (ZEMA) Support



Location: Richmond, BC
Department: Operations
Posted: 05-31-2019
Location Name: ZEPG Head Office
Wage: Depends on Experience
Position Type: Full Time

The Opportunity

ZE is a global leader in the development of enterprise data management and analysis software. We design and develop ZEMA, a sophisticated suite of products that provide clients with powerful capabilities for data collection, process automation, and business intelligence through web based analytical tools, services, and dashboards. 

ZEMA Support's Mission - We are the face of ZE to the customer: ensuring them satisfaction in their investment. We are proud of our integrity, security, and 24/7 availability to help customers succeed, as we do along with them.

We are looking for a technical team lead that can understand how to interact with and serve our Enterprise, Hosted, and SaaS customers. 

Responsibilities

  • As the team lead, take a leading role in resolving issues involving detailed systems and applications knowledge
  • Review the documentation and reports of issues and conduct analysis
  • Work with manager to coordinate with other departments to provide resolution to unresolvable issues
  • Assist in application installations and upgrades in production and demo environments
  • Create and update software installations, queries, and update manuals
  • Provide data dumps for missing data
  • Perform scheduled client teleconference meetings
  • Lead in the training and development of the department 
  • Be a leader for the department
  • Other ad-hoc duties as directed by management

Qualifications

  • Graduated with a Bachelor’s Degree or equivalent education program with focus in Computer Sciences or related field
  • 5+ years’ experience working with customers
  • Outstanding troubleshooting and analytical skills
  • Outstanding verbal and written communication skills
  • Outstanding ability in providing instructions and to effectively work with others on the tasks
  • Proficient in computer skills including but not limited to: Microsoft Office, SQL Server, Oracle, Jira, Ivanti, ZEMA etc.
  • Can be a self-starter and be able to work under a stressful, fast-paced environment
  • A keen learner to continually improve his/her self
  • Ability to share knowledge and help lead the department

 

About Us

ZE PowerGroup Inc. (ZE) is a global leader in the development of data management, analysis, and business automation software. ZEMA is our enterprise-level suite of products. ZEMA enables users to capture, transform, manipulate, analyze, report and visualize data quickly and easily. We work with world-class companies in energy, commodities, and finance to serve users in trade, risk management and IT. Our head office is in Vancouver, BC, and we have operations in Houston, Raleigh, London, Singapore, and Madrid.

With a dynamic corporate culture and supportive management team, a career at ZE is what you make of it. Our environment is defined by the people that work in our company. We stress a balanced approach to work and healthy living. We have a games area as well as onsite Yoga. Our head office is located conveniently next to the Richmond Middle Arm waterfront trail, Olympic Oval, and Steve Nash Fitness club. ZE offers excellent career development opportunities along with a competitive compensation and benefits package. If you are the kind of person who takes initiative, has a positive attitude, and wants to make an impact, then we want to hear from you.