Careers

As an innovative engineering design company that provides services to the electric utility industry, ZE Power Engineering thrives from having a diversified team with specialized expertise and skills. If you are looking for new opportunities and challenges, we invite you to tap into your career potential at ZE Power Engineering. In addition to skills and experience, we value individuals who have extra qualities – such as drive, ambition, and innovation – that set them apart from the rest. Browse through our current openings below to find a job that best suits your skills and interests. ZE is always looking for talented individuals. If there are no specific positions posted currently that suit your experience but you are still interested in developing your career path with ZE, feel free to make a general application to zepecareers@ze.com .com to discuss your prospective career with us further.

As an award-winning global leader in enterprise data management and analysis software, ZE thrives due to the contributions from a collaborative team with diverse backgrounds, expertise, and skills. If you are looking for new opportunities and challenges, we invite you to tap into your career potential at ZE. In addition to skills and experience, we value individuals who have extra qualities – such as drive, ambition, and innovation – that set them apart from the rest. Browse through our current openings below to find a job that best suits your skills and interests.

ZE is always looking for talented individuals. If there are no specific positions posted currently that suit your experience but you are still interested in developing your career path with ZE, feel free to make a general application by clicking here.

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Client Services Analyst (Entry Level)



Location: Richmond, BC
Department: Business Solutions
Posted: 07-31-2019
Location Name: ZEPG Head Office
Wage: Depends on Experience
Position Type: Full Time
Shift: Day Shift

The Opportunity

ZE PowerGroup Inc. (ZE) is a global leader in the development of enterprise data management and analysis software. We design and develop ZEMA, a sophisticated suite of products that provides clients with powerful capabilities for data collection, process automation, and business intelligence through web-based analytical tools, services, and dashboards. We work with world-class companies in energy, commodities, and finance to serve users in trade, risk management, and IT. Our head office is in Vancouver, BC, Canada, and we have operations in Calgary, Houston, Raleigh, London, and Singapore.

Key Responsibilities

  • Assists and coordinates all aspects of Client Service Delivery Management w.r.t. Contractual Services
  • Effectively manages 1-2 clients - this will help building the skill set for the progression titles
  • Coordinates the fulfillment of service delivery tasks assigned by Manager, Lead or Senior Team Members of Client Services / Business Solutions Team
  • Ability to develop and maintain a basic ZEMA Suite understanding
  • Effective liason to ensure completion of the assigned tasks
  • Prepares and delivers the required service delivery reporting
  • Assists onboarding of Managed and Hosted clients, from initial implementation / project stage to live operational environment, including content management; Assists decommissioning of the environment
  • Participates the service delivery review meetings with the clients to get an understanding of end-to-end Account Management
  • Assists the team on the open tickets - incidents and services requests
  • Assists in maintaining accurate records and details of the MHS clients on CRM / Confluence / Ivanti / Fusion / Jira tools
  • Internal Coordination and Communication planning for:
    *DM Update Requests
    *Scheduled Outage Notifications
    *Application Changes
    *ZEMA Upgrades
    *Patch Release
  • Fills in temporarily for CSA's absence to drive the open / scheduled tasks to a successful completion

Ideal Candidate

  • Diploma or Degree in Business, Commerce, Economics, Mathematics, Science, or Computer Science or related work experience
  • 1-3 years’ experience in technical client facing role
  • Experience directly working with clients to document solutions/requirements and building relationships with clients to improve services
  • Demonstrated ability of working with various IT teams, business, and project groups to solve client issues
  • Excellent verbal and written communication skills in English is required
  • Aptitude for innovation and ability to quickly learn new technologies / software systems
  • Be willing and available to travel (up to 15% of the time)
  • Proficiency in Business Intelligence tools (Tableau, SpotFire, Power BI, etc.) preferred

About Us

With a dynamic corporate culture and supportive management team, a career at ZE is what you make of it. Our environment is defined by the people that work in our company. We stress a balanced approach to work and healthy living. We have a games area as well as onsite Yoga. Our head office is located conveniently next to the Richmond Middle Arm waterfront trail, Olympic Oval, and Steve Nash Fitness club. ZE offers excellent career development opportunities along with a competitive compensation and benefits package. If you are the kind of person who takes initiative, has a positive attitude, and wants to make an impact, then we want to hear from you.