Careers

As an innovative engineering design company that provides services to the electric utility industry, ZE Power Engineering thrives from having a diversified team with specialized expertise and skills. If you are looking for new opportunities and challenges, we invite you to tap into your career potential at ZE Power Engineering. In addition to skills and experience, we value individuals who have extra qualities – such as drive, ambition, and innovation – that set them apart from the rest. Browse through our current openings below to find a job that best suits your skills and interests. ZE is always looking for talented individuals. If there are no specific positions posted currently that suit your experience but you are still interested in developing your career path with ZE, feel free to make a general application to zepecareers@ze.com .com to discuss your prospective career with us further.

As an award-winning global leader in enterprise data management and analysis software, ZE thrives due to the contributions from a collaborative team with diverse backgrounds, expertise, and skills. If you are looking for new opportunities and challenges, we invite you to tap into your career potential at ZE. In addition to skills and experience, we value individuals who have extra qualities – such as drive, ambition, and innovation – that set them apart from the rest. Browse through our current openings below to find a job that best suits your skills and interests.

ZE is always looking for talented individuals. If there are no specific positions posted currently that suit your experience but you are still interested in developing your career path with ZE, feel free to make a general application by clicking here.

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Client Services Analyst (UK)



Location: Brighton, Hove
Department: ZE UK Ltd.
Posted: 09-09-2019
Location Name: ZEPG Head Office
Wage: Depends on Experience
Position Type: Full Time
Shift: Day Shift

The Opportunity

If you are passionate about working with creative people in a stimulating environment at an innovative, expanding company; then we want to hear from you. We are looking for a talented individual that is responsible for managing our clients; provide technical assistance by helping in product implementation. We will provide thorough training, a great work environment, a unique corporate culture and reward you for your good work.

We are looking for client relation management candidates in Brighton/Hove, UK who possesses high calibre professionalism and technical knowledge to serve our EMEA clients.

Responsibilities

  • Become an expert in ZE’s software offering and ultimately in how your client’s leverage the software to support their business processes (typically around trading, risk management, data management)
  • Coordinate the delivery of the various technical services through our various Operational teams that fulfill the services
  • Business Relationship Management
    • Be the named Account Manager for your set of assigned accounts
    • Act as an effective escalation point, coordinating with our internal operational teams as required
    • Hold regular meetings with your customers to report service delivery metrics 
    • Measure and report the health and satisfaction levels of your accounts
    • Identify sales opportunities and upsell ZEMA service offerings
  • Onboard new customers to ZE’s Managed and Hosted services
  • Promote upcoming software enhancements, products, services that ZE continuously expands or improves

Requirements

  • Diploma or Degree in Business, Commerce, Economics, Mathematics, Science, or Computer Science or related work experience
  • 1-3 years’ experience in technical client facing role
  • Experience directly working with clients to document solutions/requirements and building relationships with clients to improve services
  • Demonstrated ability of working with various IT teams, business, and project groups to solve client issues
  • Excellent verbal and written communication skills in English is required
  • Aptitude for innovation and ability to quickly learn new technologies / software systems
  • Be willing and available to travel (up to 15% of the time)
  • Proficiency in Business Intelligence tools (Tableau, SpotFire, Power BI, etc.) preferred

About Us

ZE PowerGroup Inc. (ZE) is a global leader in the development of data management, analysis, and business automation software. ZEMA is our enterprise-level suite of products. ZEMA enables users to capture, transform, manipulate, analyze, report and visualize data quickly and easily. We work with world-class companies in energy, commodities, and finance to serve users in trade, risk management and IT. Our head office is in Vancouver, BC, and we have operations in Houston, Raleigh, London, Singapore, and Madrid.

With a dynamic corporate culture and supportive management team, a career at ZE is what you make of it. Our environment is defined by the people that work in our company. We stress a balanced approach to work and healthy living. We are conveniently located nearby Hove Railway Station at the Dock Hub. ZE offers excellent career development opportunities along with a competitive compensation and benefits package. If you are the kind of person who takes initiative, has a positive attitude, and wants to make an impact, then we want to hear from you.