Product (ZEMA) Support Specialist II (UK)

Hove, Brighton
ZEMA Support
06-16-2020
ZEPG Head Offfice UK
Depends on Experience 
Full Time
Day Shift

The Opportunity

ZE UK is looking for a Intermediate Product Support Specialist to be involved in all areas of design and delivery and uses various languages and interfaces including Java, SQL, Liquibase, JDBC, Regex, and many more.. You will be responsible for ensuring our production and demo environments are operational and performing well. You will be working out of ZE’s UK office located in Hove.

 

Responsibilities:

  • Provide frontline support on our ZEMA software suite and service (tier 2 technical support) 
  • Assess impact and urgency of the incident
  • Fulfill customers' service request
  • Understand and log the problem reported by customers
  • Perform initial investigation
  • Escalate and describe the problem and initial findings to internal Subject Matter Expert team
  • Perform system health checks and testing
  • Assist in application installations and upgrades in production environments
  • Create and update software installations
  • Update or create new knowledgebase documents or user manuals
  • Provide interim solution to stop or minimize impact
  • Assist in the training and development of junior teammates
  • Be a mentor to newly-joined staff
  • Other ad hoc duties as directed by management.

Competencies & Skills Set

  • Bachelor’s Degree or equivalent education program with focus in Computer Sciences or related field
  • 2+ years’ experience working in frontline technical support role
  • Outstanding troubleshooting and analytical skills
  • Outstanding verbal and written communication skills
  • Proficient in computer skills including but not limited to: spreadsheet software, database, networking, etc.
  • Can be a self-starter and be able to work under a stressful, fast-paced environment
  • A keen learner to continually improve his/her self
  • Can work independently without supervision
  • Excellent communication skills in both English and German is mandatory for this position.

About Us

ZE PowerGroup Inc. (ZE) is the global leader in the development of enterprise data management and analysis software. We are the developers of ZEMA, a sophisticated suite of products that provides clients with powerful capabilities for data collection, process automation, and business intelligence through web-based analytical tools, services, and dashboards. We work with world-class companies in every industry including energy, commodities.

We provide a great work environment, unique corporate culture and the ability to interact / coordinate with various teams across the organization.