ITSM Specialist III (Intermediate Project Manager)

Richmond, BC
Quality and Compliance
ZEPG Head Office
Depends on Experience  Annual
Full Time
Day Shift

The Opportunity

ZE PowerGroup Inc. (ZE) is a global leader in the development of enterprise data management and analysis software. We design and develop ZEMA, a sophisticated suite of products that provides clients with powerful capabilities for data collection, process automation, and business intelligence through web-based analytical tools, services, and dashboards. We work with world-class companies in energy, commodities, and finance to serve users in trade, risk management, and IT. Our UK office is located in Brighton, UK. Our head office is located in Richmond, BC, Canada, and we have operations in Calgary, Houston, Raleigh, and Singapore.

This is an intermediate level ITSM Specialist - Project Manager position.ITSM Specialist III may take on one or more roles in the execution and implementation of ITSM related projects, and/or processes.We are looking for a project manager with four or more years of combined experience in implementation of ITSM/ITIL processes, ITSM/ITIL systems, system integration, and other related operations projects.This position is focused on project management in an ITIL based environment.Knowledge and experience in ITIL processes will be crucial to the success of candidate.

The ITSM Specialist III should be able to mentor junior/novice staff members, and work with process owners and other ITSM Specialists to recommend and implement process improvements. 


  • Work with stakeholders to define scope, business & technical requirements, and time line for Operation projects
  • Create project plans, monitor progress, ensure projects stay on track
  • Deliver projects on time, on budget with expected quality
  • Discover, monitor, and mitigate project risks using appropriate risk management techniques
  • Discover business requirements, translate into detailed and technical requirements.  Test deliverables
  • Manage process engineering and implementation projects as part of ITSM initiative
  • Manage development backlog, work with stakeholders to prioritize features and bug fixes
  • Ensure timely communication occurs between project team and stakeholders, and proactive escalation of project issues and risks
  • Provide regular project status updates to stakeholders
  • Be the system owner and evangelist of the Ivanti system
  • Other duties as directed by team manager


  • Undergraduate degree in Information Technology, Engineering Technology, or equivalent
  • Strong written and verbal communication skills
  • 4-7 years of combined experience in project management, project coordination, and ITSM processes
  • Technical knowledge of Ivanti Service Manager product
  • Strong analytical skills
  • Experience with implementation and administration of Ivanti Service Manager product
  • Experience creating reports using SSRS
  • Able to facilitate requirements workshops and brainstorming sessions
  • One or more ITIL Intermediate modules certification
  • Working knowledge of project management under PMBOK or PRINCE2 methodology.  Certification under PMBOK or PRICE2 is an asset
  • Working knowledge of ITSM concepts

Nice to Haves

  • Knowledge of COBIT, COSO and other ITSM frameworks
  • Intermediate level certification for ITIL (15 or more credits in intermediate modules)
  • PMP certification or equivalent

About Us

ZE PowerGroup Inc. (ZE) is a global leader in the development of data management, analysis, and business automation software. ZEMA is our enterprise-level suite of products. ZEMA enables users to capture, transform, manipulate, analyze, report and visualize data quickly and easily. We work with world-class companies in energy, commodities, and finance to serve users in trade, risk management and IT.

With a dynamic corporate culture and supportive management team, a career at ZE is what you make of it. Our environment is defined by the people that work in our company. We stress a balanced approach to work and healthy living. We have a games area as well as onsite Yoga. Our head office is located conveniently next to the Richmond Middle Arm waterfront trail, Olympic Oval, and Steve Nash Fitness club. ZE offers excellent career development opportunities along with a competitive compensation and benefits package. If you are the kind of person who takes initiative, has a positive attitude, and wants to make an impact, then we want to hear from you.